Frequently Asked Questions

Everything you need to know about shopping with Jen K Online.

How do I determine the right size for me?

We provide a detailed size guide on every product page. Since we curate various designer labels, we recommend checking the specific measurements provided to ensure the perfect fit.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

Do you ship internationally?

Yes, Jen K Online ships to over 50 countries. International shipping rates and delivery times vary by location and are calculated at the final stage of checkout.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.